| Returns Policy
While we take very
good care of our products if an item is faulty in any way, we will
provide a full refund or exchange. However, we cannot accept the
delivery cost on returned items.
Refunds MUST
be requested within 7 days of purchase and must be returned in original
packaging and in original condition.
We draw your
attention to the laundry instructions included with your item, and point
out that we cannot accept items for refund or exchange if they have been
damaged during the washing process.
To arrange for
the return of any faulty product, please contact our customer service
representative on (07) 34962851, In order to process a prompt refund
or exchange the item must be returned immediately contact has been made
with your representative. Your name, address and order number must be
clearly indicated with the returned item.
Security
Our customers
can be assured that at “The Egyptian Cotton Online Store” we provide the
ultimate in security. We safeguard your Credit card details and other
personal information by using the highest level of encryption possible
(128 bit). No credit card details are stored once payment has been
processed.
Out of Stock items
When submitting
an order, if any item is placed on backorder, you may choose to have the
in-stock items delivered immediately. The remaining item will be
forwarded to you at no additional delivery charge as soon stock arrives. |
